DeCenter offers both technical support, and IT outsourcing and outstaffing services.
DeCenter technical support includes:
- Complete coverage of all time layers, 24×7 operating mode.
- Maintenance of the entire client infrastructure.
- Unified technical support service in online mode all over Europe. Technical support via Internet, by round-the-clock phone calls or by e-mail.
Optimal technical support
- Providing a dedicated service for registration and resolution of technical issues by using phone or e-mail;
- Providing access to DeCenter technical support website;
- Resolving cross-vendor and other complex technical problems;
- Providing the complete spectrum of information about the supported software;
- Assigning dedicated technical managers and specialists to particular customers – these managers and specialists deliver the complete maintenance lifecycle in accordance with the agreement.
Resource technical support
Provides DeCenter technical specialists, their skills and knowledge to the client for a predetermined amount of time. Such IT support can be used to carry out the following tasks:
- Software installation and modernization;
- New software installation and configuration;
- Changing the versions of corporate software;
- Basic system administration services or uninstallation;
- Project implementation;
- Providing routine technical and consulting support;
- Performing corporate IT infrastructure audit.
Incident support
Incident support means rendering technological and consulting service on a case-by-case basis.
Hardware equipment maintenance and support:
Technical support of hardware allows to reduce the system downtime in emergency situations due to timely visits of highly-qualified specialists that replace the unserviceable equipment components.
- Guaranteed unserviceable equipment component replacement term.
- The works for restoration of equipment serviceability are performed on the client site.
- Support of equipment of various manufacturers.
Technical support of peripheral equipment
Full spectrum of work considering the repair of any complexity, scheduled and preventive maintenance of office equipment in order to provide its uninterrupted operation.
The main competitive edge of DeCenter in this field is rendering multi-vendor technical support, i.e. finding solutions of problems that are related to equipment of multiple vendors with escalating this incident to the manufacturers.
The list of equipment is not comprehensive.
DeCenter performs technical support for the software and hardware of all leading vendors: